“We are changing the way we fly and the way we experience travel. It is totally a customer oriented approach and a complete uplifting of the products and services.
 A Sri Lankan aircraft |
SriLankan Airlines unveiled new cabin crew uniforms designed by Orient Lanka Garments at a ceremony at Water’s Edge Battaramulla last week.
“We unveiled a new image before the entire world and this is not a cosmetic change, but a meaningful change.
We are changing our customers travel experience in a multi-dimensional manner and stretching the boundaries of hospitality. The airline will be positioned to project our country in a positive way.
Efforts will also be taken to make the company as a commercial viable entity. For this the service level will be improved,” he said. “Last year was a difficult and challenging year for us.
However, the global economy being on the path of recovery, peace being established in Sri Lanka and the anticipated growth in the tourism sector would have a positive impact on the airline industry and in particular the SriLankan Airlines,” he said.
“Today marks a new beginning of a long process. The refurbishment and re-fleeting activities currently underway would reflect the aim to achieve five star status in services offered.
The industry is looking forward for a better year with the stabilization of inbound travel business,” he said.
“We are striving to reach the next level of customers service by voluntarily inviting the globally reputed airline rating organization Skytrax to conduct a full audit of our customer experience.
The audit is in progress and will run for several months as the Skytrax team travels on board SriLankan flights in all regions and evaluates every aspect of customer service and products,” he said.
More SIA routes to feature new cabin offerings
Singapore Airlines’ Airbus A330-300 aircraft, featuring the Airline’s latest product and service offerings, will soon operate on selected routes serving the Middle East, West Asia and North Asia.From March 28/29, the airline will commence A330-300 services to Abu Dhabi, Jeddah and Kuwait (the latter two points via Abu Dhabi) as well as Male. From April 28, A330-300s will be deployed to Fukuoka and Taipei and from May 1 the aircraft will serve Colombo.
The services will replace the Airline’s Boeing 777 operations on the routes.
A330-300 aircraft will also be progressively deployed on other regional and medium-haul routes later this year as part of Singapore Airlines’ ongoing product enhancement efforts.
The Airline currently operates A330-300 services to and from three Australian cities, Adelaide, Brisbane and Perth and two Japanese cities, Nagoya and Osaka. The Singapore Airlines A330-300 is configured in a two-class layout with 30 Business Class and 255 Economy Class seats.
The Business Class cabin is laid out in a 2-2-2 configuration featuring a new seat specially designed for regional and medium-haul routes.
Currently operating at 70 percent capacity:
Oman Air fully geard to serve Sri Lanka
The new look Oman Air, the national carrier of the Sultanate of Oman would focus on expanding its commercial operations with profit oriented strategy towards Sri Lanka. Peter Hill at the Press Conference. Picture by Sudath Nishantha |
“We are currently operating at 70 percent capacity and expect better performance with the boom in the tourist industry and enhanced business relationships. We like to see more Sri Lankans coming and experiencing Oman, a country that is a well kept secret and to explore the unseen treasure,” he said.
Oman Air will strive to maintain high quality service and would assure the passenger demand is met. Steps have been taken to increase the level of efficiency in handling of cargo and promote the carrier as a customer friendly service, Oman Air Corporate Affairs Chief Officer Philippe Georgiou said.
“The airline needs to continue and sustain its operation and also pay attention to the bottom line. We need to be profitable as a commercially viable operation and offer products and services of high quality. With the recommencing of operations between Sri Lanka and Oman, the airline is fully geared to fulfill customer expectations,” he said.
“Oman Air is moving on with measurable and sustainable rythm. We expand, consolidate and move on. We have acquired 20 aircraft and plan to increase the fleet up to 30 by 2012. In the process, the airline plans to add a healthy number of destinations during the year,” he said.
Oman is a country having unique features and is a genuine tourist attraction. The variety of landscape, mountains and riverbeds could offer the tourists an opportunity to enjoy the beauty of the country, he said.
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